Ocean waves sunglasses repair form8/4/2023 This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). Refunds, while usually a rapid process, may require up to 3 weeks after return receipt of the product to Ocean Waves Sunglasses. If the return is not a result of our error and is approved, we will provide a refund minus the shipping/freight charges you paid to receive the item. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You may return within 10 days of delivery for a full refund. In case repair or replacement is impossible or undesirable, we will discuss if an appropriate reduction of the price or the return of the product at our costs against a refund of your payment for the product, would be a reasonable solution.You may return most new, unworn items if they are in the same condition as sent new. If we determine that the defect is within reason and covered under the warranty, we will either repair or replace the product free of charge. A clear and accurate description of the claim will help us respond in a swift and appropriate manner. Please submit your claim as soon as possible after you detect the defect. In case of any defect, you can contact us via the contact form. Should you so wish, you can minimize the scratches by placing the sunglasses in their pouch after wearing them. ![]() Therefore, small scratches may occur during normal use, and are not a non-conformity. We have made the frame with HDPE plastic collected from the ocean. Please note that the material we have used for these sunglasses is different than the (virgin) plastic that is usually used in sunglasses’ frames. ![]() Additionally, alterations to the product (such as inserting prescription lenses) will also void the warranty. Damage due to your acts or omissions or due to an accident, namely damage for which you can be held responsible, does not fall under this warranty. Normal wear and tear, including scratches on the lenses or frame, is excluded from the warranty. Subject to the Terms and Conditions that apply in the region you live in, this warranty does not affect any statutory right you may have under the laws of the country you live in. The warranty covers the product against defects resulting from faults in material or workmanship for two years after your purchase. We have designed and constructed your product with care, and we hope you will enjoy it for a long time. To ensure that your sunglasses are included in this program, you can create an account and register your sunglasses. In the unfortunate event that someone loses their sunglasses, the QR code can help us re-unite the product and its owner. The sunglasses are also designed to be recyclable, which means they are not becoming waste again. We trust that our supporters will do their part by taking ownership of it and help us create new stories where plastic used to be, turning pollution into products and therefore adding value. With this product we will not only give our supporters the chance to take part in the cleanup and maximize our impact, but we can help show that this plastic, when used responsibly, is far more than a cheap disposable material.īy making something from discarded plastic that you value, that is durable, and that you want to keep and will love to take care of, we are ensuring that this plastic has the least chance of re-entering the oceans. We recognize that the ocean plastic we collect is not simply trash, but a valuable material that should not be used and thrown away. ![]() We want to give the plastic collected from the ocean a new life and it is our responsibility to design a product that has a negligible chance of ending up back in the ocean. How are you going to prevent the sunglasses ending back into the oceans?
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